1. Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.
Device Information — Examples include your web browser version, IP address, time zone, cookie information, and how you interact with the Site.
Order Information — Examples include your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Customer Support Information — Any information provided during communications with our founder, Isabella, or our support team.
2. How We Use Your Personal Information
We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you informed of new products, services, and offers. Specifically, we use this information to:
• Fulfill orders and provide invoices / order confirmations
• Communicate with you regarding your purchase
• Screen our orders for potential risk or fraud
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our pearls
3. Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above.
• Shopify — We use Shopify to power our online store
• Google Analytics — We use Google Analytics to help us understand how our customers use the Site
• Compliance — We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, or to otherwise protect our rights
4. Behavioral Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising through the settings of the major platforms (Google, Facebook, etc.) or by visiting the Digital Advertising Alliance's opt-out portal.
5. Your Rights (CCPA / CPRA)
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the "Right to Know"), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. To exercise these rights, please contact us at hello@pearltica.com.
6. Cookies
A cookie is a small amount of information that's downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences.
7. Data Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.
8. Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. All credit card information is encrypted using secure socket layer technology (SSL).
9. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at:
hello@pearltica.com