Free U.S. shipping on orders $90+ · Gift-ready packaging
Customer Care
A jewelry-appropriate return policy that protects customer confidence, hygiene, and inventory quality.
30-Day Policy — You have 30 days from the date of delivery to initiate a return or exchange. Condition — To be eligible for a refund, items must be in their original, unworn condition, with all original packaging included. The product must be undamaged and in a condition that does not affect secondary sales.
100% Refund — We provide a 100% refund of the original purchase price for all eligible returns. Shipping Fee — A flat return shipping fee of $20 USD will be deducted from your final refund amount.
Complimentary Labels — For our customers located within the United States, Pearltica provides a free pre-paid return label to simplify your return experience.
Hand-to-Hand Transfer — For your security and to ensure the safety of the jewelry, please hand your return package directly to the courier and ensure it is scanned in your presence. No Drop Boxes — Please DO NOT leave your return package in a drop box. Pearltica is not responsible for lost packages that were not officially scanned upon pickup.
3–4 Business Days — Once we receive and inspect your returned item, we will process your refund within 3 to 4 business days. The funds will be credited back to your original payment method.
Wear & Damage — Please note that any jewelry showing signs of excessive wear or physical damage will not be eligible for a refund or exchange.
Our team is here to assist you. Please reach out to us at: hello@pearltica.com